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When you use yeswin ph, you share information with us — your account details, payment activity through GCash or Bank Transfer, and how you navigate the platform. This policy explains exactly what we collect, why we collect it, and the choices you have over your own data.
This Privacy Policy applies to all personal information collected through your use of yeswin ph — including when you create an account, make a deposit via GCash or Bank Transfer, browse the lobby, or reach out to our support team. We collect the information necessary to operate your account, process transactions, and respond to your requests. This includes your name, contact details, login credentials, and records of financial activity tied to your wallet. We do not sell your personal data to third parties. Data shared with payment processors — such as when you initiate a GCash deposit or a Bank Transfer — is handled under the terms of those respective services and is limited to what is needed to complete your transaction. We retain your account records for as long as your account remains active and for a period after closure as required by applicable regulations. Access to this platform and the protections described here depend on local law and are available only where local law permits. If you have questions about what data we hold or how it is used, the contact paths at the bottom of this page are the right place to start.
When you use GCash to fund your account, transaction reference data is passed to the payment processor to complete the deposit. We retain a record of that transaction in your account history.
Bank Transfer deposits generate a transaction log linked to your account wallet. We keep this for account reconciliation and to help resolve any disputes you raise with support.
Login activity — including device type, session timestamps and access region — is recorded to protect your account from unauthorised access and to help you recover access if needed.
Messages you send to our support team are stored against your account profile. We use these to track unresolved issues and improve the quality of responses you receive.
Not every data interaction you have online is governed by this policy. Understanding the boundaries helps you know when to refer here and when to check elsewhere. The four areas below set out what falls inside this policy and what sits outside it.
Covered. All data collected when you log in, update your profile, or change account settings on yeswin ph falls within this policy. This includes device identifiers used to maintain your session.
Partly covered. We hold records of your deposit and withdrawal activity in your account wallet. The processing of funds through GCash or Bank Transfer is governed by those providers' own privacy terms.
Covered. Browsing behaviour on yeswin ph — including which sections you visit and how long you spend in the lobby — may be collected through cookies and analytics tools we operate directly.
Not covered. External links, payment gateways and any service operated outside yeswin ph are subject to their own privacy policies. We do not control how those services handle your data.
You have real, actionable choices over the data yeswin ph holds about you. These are not abstract entitlements — each one has a clear process. You can ask to review the personal information tied to your account at any time by contacting our support team through the channels listed on this page. If something is wrong — a name misspelled, a contact detail outdated — you can request a correction by providing the accurate information through the same channel. If you want to know specifically what transaction records or login logs we hold, state that clearly in your message and we will respond with the relevant details. For requests related to account closure and what happens to your data afterwards, include your registered account identifier so we can locate your profile without delay. Every request is handled in accordance with applicable law, and our team will confirm receipt and provide a timeline for resolution.
Send a request to our support team naming the specific data you want to see — account details, transaction history or login logs. Include your registered account identifier to speed up the process.
If your name, email or contact number is recorded incorrectly, submit the correct version through support. We will update your profile and confirm the change once done.
Any question about how your data is used, stored or shared can be directed to our support team. You do not need a formal legal reason — a plain question is enough to get a response.
For requests involving account closure or data retention periods, contact support with your account details. We will explain what is retained and for how long under our standard policy.
If anything in this Privacy Policy is unclear, or if you want to exercise any of the rights described above, these are the direct ways to reach us. Each channel connects you to our support team — use whichever suits how you are accessing yeswin ph right now.
Open the chat icon from any page in the lobby. Our support team will respond and can handle most privacy-related questions directly in the session.
Send a written request to our support email address shown in your account settings. Email is the right channel for detailed data requests or corrections that need a written record.
Your account dashboard includes a help section with common policy questions and a direct path to raise a ticket. Log in and check the support tab to find the form.
We apply a set of consistent practices to keep your data secure and the policy transparent. These cover how data is stored, what cookies do on the platform, how long records are kept, and who to contact if you believe something has gone wrong.
Personal information linked to your account is stored on secured servers. Access is restricted to team members who need it to operate your account or respond to your support requests. We do not grant broader access than that.
We use cookies to keep your session active, remember your lobby position and measure how pages perform. You can adjust cookie preferences through your browser settings, though some functions depend on session cookies to work correctly.
Your account data is held while your account is active. After closure, records are kept for the period required under applicable law. When that period ends, data is deleted or anonymised in line with our standard process.
When we update this policy, the revised version is published on this page with the date of change. Continuing to use your account after a change is posted means you have seen the updated terms. Contact support if you have questions about a specific change.
These are the questions we hear most often about this policy. If your question is not answered here, reach out through the support channels listed on this page.
We collect the details you provide during registration — name, email address and contact number — plus login activity and transaction records generated when you use features like GCash deposits or Bank Transfer. We collect only what is needed to operate your account.
We do not sell your data. Information is shared with payment processors — such as when you initiate a GCash or Bank Transfer transaction — only to complete that transaction. Those processors are bound by their own privacy terms, which we have no authority over.
Contact our support team through live chat or email and ask to review your account data. Include your registered account identifier in the message so we can locate your records without delay and respond with the relevant details.
Yes. If your name, email or any other detail is recorded incorrectly, send the correct version to our support team. We will update your profile once we have verified the change and confirm it is done.
Records are retained for the period required under applicable law after account closure. Once that period ends, your data is deleted or anonymised. Contact support if you want to know the specific retention period that applies to your account.
Updated versions of this policy are published on this page with the date of the change. We recommend checking back after any notice of update. If you have questions about a specific change, contact our support team through live chat or email.